《光之守护者》账号删除申请 Patronus of Light — Account Deletion Request

如何申请删除账号及相关数据

请按下列步骤操作。务必提供选择角色界面下方的游戏唯一码，否则无法在服务器上删除数据。

1. 打开游戏，进入选择角色界面。页面下方有一串游戏唯一码，点击旁边的复制按钮即可复制。
2. 将这串唯一码粘贴到邮件中，发送至上方客服邮箱。没有这串码，我们无法在服务器上定位并删除您的数据。
3. 邮件标题请写： 《光之守护者》账号删除申请
4. 邮件正文请提供：
   • 游戏唯一码（必填，从选择角色界面下方复制）
   • 游戏名称：光之守护者 / Patronus of Light
   • 下载渠道（Google Play / App Store / 其他，选填）
   • 明确写明：请求永久删除该账号及服务器上的关联游戏数据
5. 我们核实唯一码后，将删除服务器上的相关数据，并通过邮件回复处理结果。

将删除哪些数据

在唯一码核实通过且删除流程完成后，通常会删除或匿名化与该账号相关的下列数据（如我们系统中存在）：

• 账号标识与登录关联信息
• 云存档、角色进度、游戏内档案数据
• 与该账号绑定的游戏内统计/排行相关记录（如适用）
• 客服往来中仅为处理该账号而保存的相关信息（如适用）

可能保留的数据及期限

• 法律或财务合规所需记录（例如已完成的内购交易凭证、防欺诈/反作弊必要日志）： 可能依法或按财务要求保留，一般不超过 180 天，到期后删除或匿名化；如法律法规要求更长保存期，则按法定期限执行。
• 已汇总且不可识别个人的统计数据：可能继续保留用于运营分析，且无法再关联到您的个人身份。
• 备份系统中的数据可能在常规备份周期内短暂残留，通常在 90 天内 随备份轮转清除。

处理时效

我们一般会在收到有效申请并完成唯一码核实后的 30 天内 完成删除处理；如需更长时间，将通过邮件告知原因与预计完成时间。

注意事项

• 账号删除后不可恢复，游戏进度与云存档将无法找回。
• 已消耗的虚拟物品、内购内容通常无法退款（以各应用商店政策为准）。
• 请务必提供选择角色界面下方的游戏唯一码；缺少该码将无法处理删除申请。

How to request account & data deletion

Please follow the steps below. You must provide the unique game code shown at the bottom of the character selection screen, otherwise we cannot delete your data on the server.

1. Open the game and go to the character selection screen. At the bottom you will see a unique game code. Tap the Copy button next to it.
2. Paste that unique code into your email and send it to the support address above. Without this code, we cannot locate or delete your data on the server.
3. Use this subject line: Patronus of Light Account Deletion Request
4. Include the following in the email body:
   • Unique game code (required; copy it from the bottom of the character selection screen)
   • App name: Patronus of Light / 光之守护者
   • Store / channel (Google Play / App Store / other, optional)
   • A clear statement that you request permanent deletion of the account and associated server data
5. After we verify the unique code, we will delete the related server data and reply by email.

What data will be deleted

After we verify the unique game code and complete the deletion process, we typically delete or anonymize the following account-related data (if present in our systems):

• Account identifiers and login-related information
• Cloud saves, character progress, and in-game profile data
• Account-linked gameplay statistics / ranking records (where applicable)
• Support correspondence retained solely for handling that account (where applicable)

Data that may be retained & retention period

• Records required for legal or financial compliance (e.g. completed in-app purchase receipts, anti-fraud / anti-cheat logs as necessary): may be retained as required by law or accounting needs, generally for no more than 180 days, then deleted or anonymized; longer if required by law.
• Aggregated, non-identifiable statistics may be retained for operations analysis and cannot be linked back to you.
• Residual copies in backups may remain for a normal backup cycle and are typically purged within 90 days.

Processing time

We generally complete deletion within 30 days after receiving a valid request and verifying the unique game code. If more time is needed, we will notify you by email with the reason and expected timeline.

Important notes

• Account deletion is irreversible. Progress and cloud saves cannot be recovered.
• Consumed virtual items / purchases are generally non-refundable (subject to store policies).
• You must provide the unique game code from the bottom of the character selection screen. We cannot process the request without it.